WellFX AI

Privacy Policy

Last updated: January 20, 2026

Introduction

WellFX AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered trading analysis platform.

Information We Collect

Personal Information

  • Full name
  • Email address
  • Account credentials (encrypted passwords)
  • License keys and subscription information

Trading Data

  • Trading chart images you upload for analysis
  • Analysis results and trading preferences
  • Usage statistics and analysis history

Technical Information

  • IP address and device information
  • Browser type and version
  • Login timestamps and session data

How We Use Your Information

•Provide Services: To deliver AI-powered chart analysis and trading insights

•Account Management: To manage your account, license, and subscription

•Improve Services: To analyze usage patterns and improve our AI algorithms

•Communication: To send you service updates, license notifications, and support messages

•Security: To protect against fraud, unauthorized access, and security threats

Google User Data

Data Accessed from Google APIs

WellFX AI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

When you connect your Google account, we may access:

  • Google Calendar: View and manage calendar events (if calendar integration is enabled)
  • Basic Profile Info: Your name and email address for authentication purposes

How We Use Google Data

  • Calendar events are only accessed to schedule and manage trading analysis sessions
  • Google profile information is used solely for account authentication and identification
  • We do NOT read, analyze, or store the content of your emails or documents
  • We do NOT access your Google Drive files, photos, or contacts

Google Data Sharing

We do NOT share your Google user data with third parties except:

  • When explicitly authorized by you
  • For security purposes (detecting abuse/fraud)
  • To comply with applicable law or legal process
  • As part of a merger or acquisition (with prior notice)

Google Data Storage & Protection

  • Google authentication tokens are encrypted and stored securely
  • We implement industry-standard security measures to protect Google user data
  • Access to Google data is limited to essential personnel only
  • All data transmission uses secure HTTPS/TLS encryption

Google Data Retention & Deletion

  • Google authentication data is retained only while your account is active
  • You can revoke our access to your Google account at any time via your Google Account permissions page
  • When you delete your WellFX AI account, all associated Google data is permanently removed
  • You can request immediate deletion of your data by contacting us

Data Sharing and Disclosure

We do NOT sell your personal data. We only share your information in the following circumstances:

  • AI Service Providers: Chart images are processed by third-party AI services (OpenAI/Google) for analysis. These providers have their own privacy policies.
  • Payment Processors: Financial information is handled by secure third-party payment processors when you purchase licenses.
  • Legal Requirements: When required by law, court order, or government regulation.
  • Business Transfers: In the event of a merger, acquisition, or asset sale.

Data Security

We implement industry-standard security measures to protect your data:

  • Encryption of data in transit (HTTPS/TLS)
  • Encrypted storage of sensitive information
  • Secure authentication and password hashing
  • Regular security audits and updates
  • Access controls and monitoring

Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights and Choices

•Access: Request a copy of your personal data

•Correction: Update or correct inaccurate information

•Deletion: Request deletion of your account and data

•Portability: Request your data in a portable format

•Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us via WhatsApp at +27 81 264 9498 or through your account settings.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, fraud prevention, and legitimate business purposes. Analysis history and chart images are retained for the duration of your active subscription.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and service providers globally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

WhatsApp Support: +27 81 264 9498

Email: Available through the platform

View Terms of Service